Frequently Asked Questions

bigbunny requires KYC (Know Your Customer) verification before processing your first withdrawal. Accepted Philippine government-issued IDs include:

• PhilSys National ID
• Passport
• Driver's License (LTO)
• SSS / GSIS ID
• Voter's ID
• PRC ID

Upload clear photos of the front and back of your chosen ID through your account dashboard. KYC review is typically completed within 24 hours on business days. You may also be asked to submit a selfie holding your ID for additional verification.

Go to the bigbunny Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact bigbunny support via live chat and our team will assist you right away.

No. bigbunny strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created by mistake, contact our support team immediately to resolve the issue before it affects your standing.

Duplicate accounts may result in permanent ban and balance forfeiture.

Log in to your bigbunny account and go to your Profile Settings. You can update your mobile number, email address, and preferred language from there. Note that changes to your registered name or date of birth require additional KYC documentation, as these are identity-sensitive fields. Submit a support request through live chat with the relevant documents and our team will process the update within 1–2 business days.

You can request permanent account closure through the Responsible Gaming section of your account settings, or by contacting our support team via live chat. Before closure, any remaining balance will be returned to your registered GCash, PayMaya, or bank account. Please note that permanent closure is irreversible – you will not be able to re-register using the same email address or ID. If you're closing your account due to gambling concerns, we encourage you to explore our self-exclusion options first.

bigbunny supports a wide range of payment options popular with Filipino players, including:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: USDT (TRC-20), Bitcoin (selected accounts)

Available methods may vary depending on your account status and region within the Philippines. Check your Cashier page for the full list of options available to your account.

The minimum deposit at bigbunny is ₱100 for most payment methods including GCash and PayMaya. Some bank transfer methods may have a higher minimum of ₱500. There is no maximum deposit limit for standard accounts, though high-volume deposits may trigger additional verification as part of our AML compliance procedures. All deposit amounts are in Philippine Peso (PHP).

Minimum deposit: ₱100 via GCash / PayMaya.

GCash and PayMaya deposits are credited to your bigbunny account almost instantly – usually within 1 to 3 minutes. Online bank transfers (BPI, BDO, Metrobank) typically take 5 to 30 minutes depending on your bank's processing time. Over-the-counter payments may take up to 2 hours after the transaction is confirmed at the payment outlet. If your deposit hasn't appeared after the expected timeframe, contact bigbunny support with your transaction reference number and we'll look into it right away.

bigbunny does not charge any fees on deposits from our side. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. Any fees charged by third-party payment processors are outside bigbunny's control and are not refundable by us.

No. bigbunny requires that all deposits come from a payment account registered in your own name. Third-party deposits are not accepted and may result in the funds being returned and your account being flagged for review. This policy is in place to protect players from fraud and to comply with anti-money laundering regulations. Always use your own GCash, PayMaya, or bank account when funding your bigbunny wallet.

Third-party deposits are strictly prohibited.

Log in to your bigbunny account and go to the Cashier section. Select "Withdraw," choose your preferred payout method (GCash, PayMaya, BPI, BDO, Metrobank, etc.), enter the amount you wish to withdraw, and confirm the request. Make sure your KYC verification is complete before submitting – unverified accounts cannot process withdrawals. You'll receive a confirmation notification once the withdrawal is approved and processed.

Withdrawal processing times at bigbunny are as follows:

• GCash / PayMaya: Within 1–4 hours after approval
• BPI / BDO / Metrobank: 1–3 business days
• UnionBank InstaPay: Within 2 hours
• Cryptocurrency (USDT): Within 1 hour after blockchain confirmation

Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. bigbunny's finance team reviews all withdrawal requests within 24 hours.

The minimum withdrawal at bigbunny is ₱500. The standard maximum withdrawal per transaction is ₱200,000 for most payment methods. Players with VIP status may have higher withdrawal limits. If you need to withdraw an amount above the standard limit, contact our support team to arrange a manual payout. All withdrawal amounts are in Philippine Peso (PHP) unless you are using a cryptocurrency payout method.

Common reasons for withdrawal rejection at bigbunny include:

• KYC verification is incomplete or documents are unclear
• Active bonus wagering requirements have not been met
• The withdrawal account name does not match your registered bigbunny name
• Suspicious activity flagged by our security system
• Insufficient account balance after pending bets are settled

If your withdrawal was rejected, you'll receive a notification explaining the reason. Contact our support team via live chat for assistance resolving the issue quickly.

Yes, you can cancel a pending withdrawal request as long as it has not yet been approved and processed by our finance team. Go to your Cashier page, find the pending withdrawal under "Transaction History," and select "Cancel." Once a withdrawal has been approved and sent to your payment provider, it cannot be reversed. If you need to cancel an approved withdrawal, contact support immediately – we'll do our best to help, but we cannot guarantee cancellation once funds are in transit.

bigbunny offers a wide variety of games to suit every type of Filipino player:

• Slots: Hundreds of video slots from top providers, including jackpot titles
• Live Casino: EVO Live dealer games including baccarat, roulette, blackjack, and game shows
• Fishing Games: Royal Fishing and other popular arcade-style fishing titles
• Bingo: Online bingo rooms with multiple speed options
• Table Games: Classic casino table games in RNG format

New games are added regularly. Check the bigbunny Casino page for the latest additions.

Yes – bigbunny is fully optimized for mobile play. The platform runs smoothly on Android and iOS devices through your mobile browser, with no app download required. The interface is designed specifically for Filipino mobile users, with fast loading times even on standard mobile data connections. For the best experience, we recommend using Chrome on Android or Safari on iOS with a stable internet connection.

No app download needed – play directly in your mobile browser.

Yes. All games on the bigbunny platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our game providers are internationally recognized studios that undergo regular independent audits for fairness and payout accuracy. Live dealer games from EVO Live are streamed in real time from professional studios, providing full transparency. bigbunny does not manipulate game outcomes in any way.

Royal Fishing is one of bigbunny's most popular arcade-style games. Players use virtual cannons to shoot at fish swimming across the screen – each fish has a different point value, and your winnings are based on the fish you catch. The game features multiple cannon upgrade levels, special boss fish with big multipliers, and a fast-paced format that's easy to pick up on mobile. You can access Royal Fishing directly from the navigation menu or through the bigbunny Casino game lobby.

EVO Live refers to the live dealer casino section powered by Evolution Gaming – one of the world's leading live casino providers. At bigbunny, EVO Live offers a premium selection of real-time games including:

• Live Baccarat (multiple tables and speed variants)
• Live Roulette (European, American, Lightning Roulette)
• Live Blackjack
• Game Shows (Crazy Time, Monopoly Live, Deal or No Deal)
• Live Poker variants

All EVO Live games are streamed in HD from professional studios with real dealers, giving you an authentic casino experience from anywhere in the Philippines.

bigbunny offers a welcome bonus for new Filipino players on their first deposit. The specific bonus amount and terms are displayed on the promotions page at the time of your registration. Welcome bonuses are subject to wagering requirements before any winnings derived from bonus funds can be withdrawn. Always read the full bonus terms before claiming any offer to make sure it suits your playing style.

Bonus terms and wagering requirements apply. Check the Promotions page for current offers.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before you can withdraw any winnings generated from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering – slots typically contribute 100%, while table games and live casino may contribute less. Check the specific bonus terms for contribution rates.

Most bigbunny bonuses are automatically credited to your account when you meet the qualifying conditions (e.g., making a minimum deposit). Some promotions require you to enter a promo code during the deposit process or opt in via the Promotions page before making your deposit. Always check the specific promotion details to know whether opt-in is required. If a bonus you expected hasn't appeared in your account within 30 minutes of qualifying, contact our support team via live chat.

No – bonus funds cannot be withdrawn directly. They must first be converted to real money by completing the wagering requirements attached to the bonus. Once the wagering requirement is fully met, the bonus balance converts to withdrawable cash. Your real money balance (from deposits) is always separate from your bonus balance and can be withdrawn at any time, subject to the standard minimum withdrawal amount of ₱500 and completed KYC verification.

Yes. bigbunny regularly runs promotions for existing players including reload bonuses, cashback offers, free spins on featured slots, and special event promotions tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and UFC fight nights. VIP players receive exclusive personalized offers. Check the Promotions page regularly or opt in to bigbunny's notification system to stay updated on the latest deals.

bigbunny is strictly for players who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations. Age verification is mandatory during the KYC process. Any account found to belong to a person under 21 will be immediately suspended, all winnings forfeited, and the deposit balance returned. If you are under 21, please do not attempt to register or play on bigbunny.

Strictly 21+ only. No exceptions.

bigbunny provides a full suite of responsible gaming tools accessible directly from your account dashboard. To set limits, log in and navigate to Account Settings > Responsible Gaming. From there you can configure:

• Deposit Limits: Daily, weekly, or monthly caps on how much you can deposit
• Loss Limits: Maximum amount you're willing to lose within a set period
• Wager Limits: Total betting amount allowed per session or time period
• Session Time Limits: Automatic logout after a chosen duration

Limit reductions take effect immediately. Increases require a mandatory 7-day cooling-off period to protect you from impulsive decisions. If you need help setting these up, our support team is available 24/7 via live chat.

Self-exclusion is a free tool that lets you suspend your bigbunny account for a period of your choosing. Available exclusion periods are 30 days, 90 days, 6 months, 1 year, or permanent closure. Once activated, you will not be able to log in, deposit, or place bets for the duration of the exclusion. All marketing communications will also be paused. To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our support team via live chat and we will process it immediately.

Permanent self-exclusion is irreversible by design – to keep you protected.

If you feel that gambling is negatively affecting your life, please reach out for help right away. bigbunny's responsible gaming support team is available 24/7 via live chat and can help you activate self-exclusion, set limits, or simply talk through your concerns in a confidential and non-judgmental way.

You can also seek support from PAGCOR's responsible gaming program, which provides resources and guidance for Filipino players experiencing gambling-related difficulties. PAGCOR is the Philippine Amusement and Gaming Corporation and is the primary regulatory body overseeing gaming in the Philippines.

Remember: recognizing a problem and asking for help is a sign of strength. You are not alone, and support is available across the Philippines – in Metro Manila, Cebu, Davao, and beyond.

Visit our Responsible Gaming page for the full list of tools and resources.

bigbunny uses multiple layers of protection to prevent underage gambling. During registration, all players must confirm they are 21 or older. Before any withdrawal is processed, mandatory KYC verification requires submission of a valid Philippine government-issued ID confirming age. Our system flags accounts where age cannot be confirmed and suspends them pending review. We also encourage parents and guardians to use parental control software to restrict access to online gambling platforms on shared or family devices.