bigbunny is committed to providing a safe, fair, and enjoyable gaming environment for every Filipino player. We believe gambling should always be entertainment – never a source of stress or financial harm.
Six pillars of responsible gaming that every bigbunny player benefits from, automatically
Every bigbunny account goes through a mandatory KYC process before any withdrawal is processed. We verify your government-issued Philippine ID to confirm you are 21 or older. No exceptions, no shortcuts.
Set daily, weekly, or monthly deposit limits directly from your bigbunny account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period to protect you from impulsive decisions.
bigbunny lets you set a maximum session duration. When your time is up, you'll receive a clear notification and the option to log out. Keeping track of how long you play is one of the simplest ways to stay in control.
If you feel you need a break, bigbunny's self-exclusion tool lets you suspend your account for a period of your choosing – from 30 days up to permanent closure. During exclusion, you cannot log in, deposit, or place bets.
Enable periodic reality check pop-ups that remind you how long you've been playing and how much you've wagered in the current session. A quick reality check goes a long way toward keeping gambling fun and stress-free.
bigbunny's Filipino-friendly support team is available around the clock via live chat. Whether you need help setting limits, requesting self-exclusion, or just want to talk to someone, we're always here for you.
Your wellbeing matters more than any bet
bigbunny's self-exclusion program is free, immediate, and confidential. Once activated, your account is locked and you will not be able to access it for the duration you choose. Here's what happens when you self-exclude:
To activate self-exclusion, go to your bigbunny account settings under "Responsible Gaming," or contact our support team via live chat at any time.
Access My Account SettingsHonest self-reflection is the first step toward healthier gaming habits
If any of these signs sound familiar, please reach out to bigbunny support or use our self-exclusion tool right away. You are not alone, and help is available.
All tools are free, available 24/7, and accessible directly from your account dashboard
Cap how much you can deposit per day, week, or month. Reductions apply instantly; increases require a 7-day waiting period.
Set a maximum amount you are willing to lose within a defined period. Once reached, bigbunny will prevent further bets until the period resets.
Limit the total amount you can wager in a session or over a set time period, regardless of wins or losses.
Receive an alert and automatic logout prompt when you reach your chosen session duration. Available in 30-minute increments.
Take a short break from bigbunny for 24 hours, 7 days, or 30 days without fully closing your account. Your balance is safe while you're away.
Close your bigbunny account permanently. This action is irreversible and ensures you cannot re-register. Your remaining balance will be returned to your GCash or bank account.
Answer these questions honestly. If you find yourself saying "yes" to more than two or three of them, it may be time to use bigbunny's responsible gaming tools or speak to a support specialist.
This self-check is for informational purposes only and is not a clinical assessment. If you are concerned about your gambling habits, please contact bigbunny support or reach out to a professional counseling service.
Simple habits that keep gambling enjoyable and under control
Decide how much you can comfortably afford to lose before you open the bigbunny app. Treat it like entertainment spending – once it's gone, the session is over.
Chasing losses is one of the most common paths to problem gambling. If you've hit your limit for the day, log out and come back another time with a fresh mindset.
Step away from the screen every hour. Grab a snack, stretch, or chat with someone. Regular breaks help you stay clear-headed and make better decisions.
Avoid playing when you're stressed, tired, or emotionally upset. Gambling should be a leisure activity, not a coping mechanism for life's challenges.
Make sure gambling is just one of many activities in your life. Maintain time for family, friends, hobbies, and work. A balanced lifestyle is the best protection against problem gambling.
Don't wait until gambling becomes a problem. Set deposit limits, session timers, and reality checks now – while you're in control – so they're already working for you.
At bigbunny, responsible gaming is not just a legal checkbox – it is a core part of how we operate. We genuinely care about the wellbeing of every Filipino player who chooses to spend their leisure time on our platform, whether they're playing slots in Quezon City, enjoying live casino games in Makati, or spinning the reels from Cebu or Davao. Our responsible gaming program is built around one simple belief: gambling should always be fun, and it should never come at the cost of your financial security, mental health, or relationships.
bigbunny complies fully with all applicable Philippine gaming regulations and supports the responsible gaming framework promoted by PAGCOR (Philippine Amusement and Gaming Corporation). We actively encourage all players to familiarize themselves with PAGCOR's responsible gaming guidelines and to make use of the tools and resources available to them.
Problem gambling – sometimes called gambling disorder – is a recognized condition that can affect anyone, regardless of age, income, or background. It is characterized by a persistent and recurring urge to gamble despite negative consequences. Problem gambling is not a sign of weakness or poor character; it is a behavioral condition that responds well to early intervention and support.
The good news is that most people who gamble do so responsibly and without any negative impact on their lives. bigbunny's responsible gaming tools are designed to help all players – not just those experiencing problems – maintain healthy habits and stay in control of their gaming activity at all times.
bigbunny takes the protection of minors extremely seriously. The platform is strictly for players aged 21 years and above, in line with Philippine law. During the registration process, all players are required to confirm their age and submit valid government-issued Philippine identification for KYC verification. Accounts that cannot be verified as belonging to a person aged 21 or older will be suspended pending review.
We strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has accessed bigbunny, please contact our support team immediately so we can investigate and take appropriate action.
PAGCOR is the primary regulatory body overseeing gaming operations in the Philippines. As part of its mandate, PAGCOR promotes responsible gaming practices across all licensed operators and provides resources for players who may be experiencing gambling-related difficulties. bigbunny supports PAGCOR's responsible gaming initiatives and encourages players to engage with the resources and guidance that PAGCOR makes available to the Filipino public.
If you feel that your gambling has become a problem and you need professional support beyond what bigbunny can provide, we encourage you to seek help from qualified counseling services or mental health professionals in your area. Remember: asking for help is a sign of strength, not weakness.
bigbunny's dedicated responsible gaming support team is available 24 hours a day, 7 days a week via live chat on the platform. Our agents are trained to handle responsible gaming requests with sensitivity, confidentiality, and urgency. Whether you need to set a limit, request a cooling-off period, or activate self-exclusion, we will process your request immediately and without judgment.
You can also reach our support team by email. All responsible gaming requests are treated as high priority and handled by a dedicated team separate from general customer support. Your privacy is fully protected – all responsible gaming interactions are kept strictly confidential.
Support Email: [email protected] | Responsible Gaming Email: [email protected]
bigbunny is here to make sure your gaming experience stays enjoyable. Set your limits, use our tools, and play with confidence knowing that your safety is our top priority. Must be 21 years or older to play.